InterCall Provides Conferencing Services for Everyone – Even SMBs

From the beginning InterCall has designed services for companies of all sizes, although historically a large portion of their business has come from large organizations. Their strong world-encompassing customer base is a big part of what helps them continuously improve their offerings to keep their products and services evolving.

In the last couple years, however, InterCall has noticed the number of small and medium businesses rise. These new companies also want to take advantage of the benefits that conferencing services offer, provided they meet their unique and individual needs.

Packages

InterCall offers both dedicated audio conferencing and an audio web combination package. Both of these solutions provide you with your own virtual meeting room available 24/7.

Dedicated Audio Conferencing – schedule and plan your meeting ahead of time, or start one on-the-fly. Your dedicated conference code and dial-in number is ready to go every time. You also have access to instant operator assistance as well as project codes for client bill-back.

• Instant operator assistance
• Low flat rate for unlimited usage
• Dedicated conference code and dial-in number
• No reservations needed, access your conference at anytime

Audio/web combination package – don't just tell them what you're talking about, show them. InterCall's audio and web conferencing combination is tightly integrated, providing you with two services in one user-friendly online interface.

• Send polling questions
• One-click access to meetings
• Present product demonstrations online
• Schedule your conferences from Outlook
• Edit documents and collaborate in real-time
• Share your desktop, applications, and presentations

Quality of Service

InterCall believes that it's not the size of the business that matters – it's how professional you look and perform for your potential customers that matters. InterCall's conferencing services run on the same platform as their enterprise level web and audio conferencing services, so you receive the same uptime, reliability, and quality as their Fortune 100 customers.

Why Choose InterCall?

With a team of over 1500 call supervisors, customer service reps, operators, IT, marketing, and accounting professionals and more than 500 meeting consultants, InterCall is the largest provider of conferencing services in the world. As a whole, InterCall serves in excess of 40,000 companies worldwide, and more than 400,000 individual conference leaders.

Additional Resources

For more information on how InterCall audio and web conferencing services can help your business succeed, contact one of our professional account managers today!

Source: Conferencing Services

Improve your Conferences in 2 Steps

Both audio conferencing and web conferencing offer countless benefits – ranging all the way from cost savings to a smaller carbon footprint. However, in order to acquire the highest return on your conferencing services investment, it is crucial that every meeting you conduct is as productive and effective as possible. So far this month we’ve covered the top 5 most essential features for any web conference as well as the top 5 mistakes web conferencing hosts make. Now, I’m going to offer you a couple zealous suggestions for enhancing (and adding a little spice) to your conferences.

1. First and foremost, your conferences should be about, by and for your participants. They should feel encouraged to offer feedback and participate through multiple venues, for example, white boarding, chat, polling, and Q&A sessions. Thankfully, conferencing services offer multiple features that ensure participants are actively involved in meetings.
   For conferences with a large group of participants, a moderator is preferred to keep the conference on track and under control. Your moderator/MC should challenge, integrate, pull together, and basically act as the ambassador of your participants. That doesn’t mean you’re off the hook though, you need to be just as active in your conference as any moderator, MC, speaker or presenter – don’t just be a warm body!
2. In order to keep your audience interested and actively engaged in your conference, try restructuring it. Break away from the mundane ‘pick a theme, an opening and/or closing speaker, and in between the same old stuff’ that makes participants feel like they’re in a typical workday that their boss has scheduled for them. Instead, keep your audience fascinated by letting your conference tell a unique story. As with any good story, there are valleys of calm, rises of anticipation, and ultimately peaks of exhilaration and excitement – something light-years away from boredom and panic in perpetual alteration. That being said, your conference should also make sense from a linear start-to-finish point of view. That way your participants are more likely to retain the information they take in as opposed to feeling overwhelmed.

Additional Resources
At ConferenceShopper.com we provide our customers with private labeled audio and web conferencing services, IP transit, and private line services via a network of Tier One providers. Our winning combination of experienced account managers and unique relationships inside the telecommunications industry allow us to provide our customers with unbiased, carrier neutral suggestions as to how they should handle their communications services for the best prices available.